Care Standards and Philosophy

We place the rights of our residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide to encourage our residents to exercise their rights to the full.

Essential Standards of Care

 

We are committed to meeting each of our resident’s individual requirements by providing the highest quality care. Our commitment to the below standards mean that our residents and their families can enjoy peace of mind knowing they are our primary focus and concern.

  • To be treated with respect, dignity and compassion
  • To have privacy in all personal matters
  • To be kept safe and fully informed about all aspects of care, treatment and support
  • To live in a pleasant, clean, comfortable and welcoming surroundings
  • To be given opportunities, encouragement and support to live as full a life as possible
  • To have personal records treated confidentially, kept safe and up to date
  • Access to an open and honest complaints procedure through which to raise any concerns
  • To be protected from abuse, the risk of abuse and to have human rights observed.

Our Care Philosophy

 

As a care provider, we feel that it’s our duty to go above and beyond for our residents, family members and all those who help form a valuable part of our growing community.

 

With this in mind, we are committed to delivering:

 

A safe & secure, purpose-built home

Each of our Lodges is intelligently designed with specialised facilities to ensure all care services are met to a high standard, balanced with modern and homely furnishings to help you feel comfortable and safe in your new home.

 

A fun, fulfilling & enriching environment

We want everything we do in our lodges to be driven by the needs, abilities and aspirations of our residents.   In order to do this, we make sure that we get to know all our residents and their loved ones personally – not just when they arrive, but consistently throughout their stay.  By understanding our residents’ interests and stories, we are able to tailor their experience with us to be as fun, fulfilling and enriching as possible. 

 

Nutritious & well-balanced meals

We understand the importance of a nutritious and well-balanced diet. Therefore we only use the finest seasonal produce available to make every meal the best it can be. Our menus are crafted with care and attention, tailored to residents’ preferences and cultural or dietary requirements.

 

A home you make your own

It is important to us that all of our residents feel completely at home with us and feel they have the right to make independent decisions about their lifestyles within our community. All residents are treated with dignity, compassion and with respect for their privacy and our staff appreciates that their place of work is our residents’ home.

We are always looking at ways to improve and we believe in supporting our team by creating an environment that encourages teamwork and innovative thinking as well as offering training and regular feedback at all levels.

Care and Support

 

We work alongside health and social care commissioners and agencies to help provide the most appropriate care and support for our residents’ health and well-being.

Our care teams will work as closely as possible with you, your loved ones and your medical team in order to create a care plan tailored specifically to you, which is reviewed on a regular basis. We want the care you receive to be as personal to you as possible so we strongly value you and your loved ones’ assistance in its development and review.

  • Exercise Programmes
  • Hair, Beauty and Nails
  • Social Evenings
  • Gardening Club
  • Baking Club
  • Local Outings
  • Interactive Games
  • Art Hub

About the Care Quality Commission

Who They Are...

The CQC is the independent regulator of health and adult social care in England.

They ensure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

 

What They Do...

The CQC’s role is to:

  • Register care providers
  • Monitor, inspect and rate services
  • Take action to protect people who use services
  • Independently publish their views on major quality issues in health and social care.

What They Expect...

When the CQC inspect a care home, they ask these 5 key questions:

  • Is this service safe?
  • Is this service effective?
  • Is this service caring?
  • Is this service responsive to people’s needs?
  • Is this service well-led?
The link to our latest CQC report can be found at the bottom of all our lodge website pages.

Download Brochure

For more information about Abbey Wood Lodge and the services we offer, take a look at our digital brochure.

Download Brochure

Our care teams are ready and waiting to hear from you.

Alternatively fill in the form and we’ll be in touch