We place the rights of our residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide to encourage our residents to exercise their rights to the full.
As a care provider, we feel that it’s our duty to go above and beyond for our residents, family members and all those who help form a valuable part of our growing community. With this in mind, we are committed to delivering:
Each of our homes is intelligently designed with specialised facilities to ensure all care services are met to a high standard, balanced with modern and homely furnishings to help you feel comfortable and safe in your new home.
We want everything we do in our homes to be driven by the needs, abilities and aspirations of our residents. To do this, we make sure that we get to know all our residents and their loved ones personally – not just when they arrive, but consistently throughout their stay. By understanding our residents’ interests and stories, we can tailor their experience with us to be as fun, fulfilling and enriching as possible.
We understand the importance of a nutritious and well-balanced diet. Therefore we only use the finest seasonal produce available to make every meal the best it can be. Our menus are crafted with care and attention, tailored to residents’ preferences and cultural or dietary requirements.
It is important to us that all of our residents feel completely at home with us and feel they have the right to make independent decisions about their lifestyles within our community. All residents are treated with dignity, compassion and respect. Our team appreciates that their place of work is our residents’ home.
We are always looking at ways to improve and we believe in supporting our team by creating an environment that encourages teamwork and innovative thinking as well as offering training and regular feedback at all levels.
We work alongside health and social care commissioners and agencies to help provide the most appropriate care and support for our residents’ health and well-being.
Our care teams will work as closely as possible with you, your loved ones and your medical team to create a care plan tailored specifically to you, which is reviewed regularly. We want the care you receive to be as personal to you as possible so we strongly value you and your loved ones’ assistance in its development and review.
The CQC is the independent regulator of health and adult social care in England.
They ensure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
The CQC’s role is to:
When the CQC inspect a care home, they ask these 5 key questions:
We look forward to hearing your general enquiries and will be in touch as soon as possible!
Please let us know how we can contact you and a suitable time to get in touch.
