Tel. 01695 767778

Essential Standards of Care

At Abbey Wood Lodge, we aim to ensure that all our residents receive the very best care to support their own personal independence.

Our residents and their loved ones can expect the following Essential Standards of Care:

  • To be treated with respect, dignity and compassion
  • To have privacy in all personal matters
  • To be kept safe and fully informed about all aspects of care, treatment and support
  • To live in pleasant, clean, comfortable and welcoming surroundings
  • To be given opportunities, encouragement and support to live as full a life as possible
  • To have personal records treated confidentially, kept safe and updated
  • Access to an open and honest complaints procedure to raise concerns
  • To be protected from abuse or the risk of abuse and to have human rights observed


About the Care Quality Commission

Abbey Wood Lodge is regulated and assessed by the Care Quality Commission (CQC) which is the independent body that inspects all aspects of social care in England. The digital presentation below provides a full explanation of their role.

“All of the staff are caring, professional and treat clients respectfully and as individuals. They excel in their drive to provide the highest level of care whilst allowing a homely, intimate atmosphere to prevail. As a family, we are delighted that Abbey Wood Lodge opened in time to provide this excellent care for our relative and would have no hesitation in recommending it to others.”