At Abbey Wood Lodge, we aim to ensure that all our residents receive the very best care to support their own personal independence.
Our residents and their loved ones can expect the following Essential Standards of Care:
To be treated with respect, dignity and compassion
To have privacy in all personal matters
To be kept safe and fully informed about all aspects of care, treatment and support
To live in pleasant, clean, comfortable and welcoming surroundings
To be given opportunities, encouragement and support to live as full a life as possible
To have personal records treated confidentially, kept safe and updated
Access to an open and honest complaints procedure to raise concerns
To be protected from abuse or the risk of abuse and to have human rights observed
About the Care Quality Commission
Abbey Wood Lodge is regulated and assessed by the Care Quality Commission (CQC) which is the independent body that inspects all aspects of social care in England. The digital presentation below provides a full explanation of their role.
“The lovely staff do such a wonderful job and although my Grandad may not remember what he's just had for lunch, in the photos we can clearly see he enjoys the activities and trips offered. I'd almost go so far as to say I'm a little jealous of my Grandad's new home!”