I chatted to a staff member as Mum needed help. The manager visited Mum at home and was friendly, informative, understanding and talked to Mum as if she has known her all her life. Mum went in Easter Monday and she has blossomed with the love and care shown. She has now joined in activities and talked with other residents.
I certainly feel that Mum is as well as she is because of the love and care she receives from all the staff along with the lovely home-cooked food and that gives us comfort and reassurance as a family.
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